The things families ask first.
Can't find your answer? Call us any time — free and confidential.
Is treatment covered by insurance?
We're in-network with most major insurers, and many levels of care are covered. We'll verify your specific benefits confidentially before any commitment.
What if I don't have insurance?
Call us — we'll talk through options honestly and help you understand what's possible.
Is this really confidential?
Yes. Your information is protected under HIPAA and 42 CFR Part 2, and nothing is shared without your explicit consent. You can call anonymously.
What happens after I reach out?
A counselor listens, answers your questions, and — if it helps — arranges a brief confidential assessment to recommend the right level of care. No pressure, no obligation.
Can I call about someone else?
Absolutely. Most first calls come from a worried partner, parent or friend. We'll help you understand the options.
Can my family be part of treatment?
Yes — family and couples therapy are part of our approach, and we keep loved ones appropriately involved with consent.
How long does treatment take?
It depends on the person. Detox is often 7+ days; residential is typically 30+ days, with 60+ for the most durable outcomes. We recommend a plan after an honest assessment.
Is detox safe?
Our detox is medically supervised 24/7, with medication to ease withdrawal and clinical monitoring throughout — the safest way to begin.
What happens after treatment?
Every person leaves with a concrete aftercare plan and access to our alumni community. The months after treatment matter as much as the stay.